Where is your studio, and where do you ship from?
All orders are created, carefully hand-packaged, and shipped from sunny Florida.
Where do you ship?
Currently, we offer shipping within the United States and to Puerto Rico.
How long does it take for my order to ship?
Our current turnaround time for crafting your customized items is two weeks. Please keep in mind that this timeframe does not include the additional 1-3 days required for shipping, depending on the shipping method you select during checkout (see our question below on rush orders).
What is your return policy?
Due to the unique and personalized nature of our work, we are unable to accept returns or cancellations. However, please contact us if you encounter any craftsmanship issues or concerns with your order. While we don't take returns, your satisfaction is of utmost importance to us, and we're here to assist you with any problems or questions.
Can I give you my personal items for customization?
We do not offer customization services for personal items provided by customers. We exclusively personalize items we’ve selected for quality control.
Can I expedite my order?
Certainly! For those times when you need your special items in a hurry, we offer rush options at checkout to expedite the processing and delivery of your order.
What is the correct letter order for monogramming?
This is a common customer question, and it can certainly be confusing. A traditional monogram has the first initial on the left, the middle initial on the right, and the last name initial in the center (you’ll note it’s a little larger).
What sizes are available?
We take pride in creating some seasonal and specialty items for moms, too. We do our best to ensure there are sizes to cater to everyone's needs and preferences. If you don’t see a size you need, contact us, and we’ll inform you if we can find what you’d like.